Tell us what happened. We’ll take it from there.
Share the details that help customer care find your order, understand the issue and give you a useful next step.
Nous trouver
- Have your order number ready.
- Use the email associated with the purchase.
- Explain the outcome you are hoping for.
- Do not include payment-card information.
Customer care may request relevant photos or video after reviewing your enquiry.
What happens after you send it
We match the order
The order number and email locate the right purchase.
A person reviews it
Customer care considers the details and suitable route.
We ask if needed
Relevant evidence may be requested for damage or faults.
You get a next step
We aim to respond within one business day.
Questions, answered clearly
Can I upload evidence here?
Not in this launch design. Customer care can request relevant evidence through the existing approved workflow after triage.
Can an order always be cancelled?
Send the request as soon as possible. What can be changed depends on the order status when the team reviews it.
What if I don’t know my order number?
Check your order confirmation email, including your spam or junk folder. If you still can’t find it, include the email address used at checkout, the name on the order and the approximate purchase date in your enquiry to help our team locate your order. Do not include payment-card information.
Have the order details ready?
A concise account helps the team understand the issue sooner.